Technical Support
技术支持
App：骰境工坊 / Dicecraft Workshop
首发游戏：云下四季 / Seasons Beneath the Clouds
简体中文 FAQ
App无法启动怎么办？
请先确认iOS与App已更新，彻底关闭App后重新打开，并确认设备有足够可用空间。如果问题仍存在，请记录出现问题的页面和操作步骤后联系我们。开发阶段使用Expo Go时，扫码加载项目还需要iPhone能连接开发电脑。
音乐、音效或震动如何关闭？
进入App大厅，打开“设置”，可分别调整背景音乐、游戏音效和触觉反馈。设置保存在本机。
可以离线玩吗？
正式App的游戏功能可以离线使用，不依赖账号或游戏服务器。Expo Go开发测试时的扫码和bundle加载不等同于正式App业务联网。
存档保存在哪里？
游戏存档、最高分、设置、每日挑战、成就和图鉴进度保存在设备本地。卸载App会清除该设备上的App本地数据。系统备份可能由Apple依据用户设置处理。
每日挑战如何工作？
每日挑战使用设备的本地日期生成当天固定的地形、天气、事件与骰子序列。同一天可以再次挑战；跨日期后会生成新挑战。
报告问题时请提供
- iPhone型号
- iOS版本
- App版本
- 问题发生页面
- 最短复现步骤
- 截图或录屏（如方便）
请勿通过邮件发送密码、身份证件、银行卡信息或其他敏感资料。
English FAQ
The app will not start
Check that iOS and the app are up to date, fully close and reopen the app, and make sure the device has sufficient free storage. If the issue continues, note the affected screen and the steps that led to it. During Expo Go development testing, loading the project also requires a connection to the development computer.
Music, sound, and haptics
From the app lobby, open Settings. Background music, game sound effects, and haptic feedback can be controlled separately. These preferences are stored locally.
Offline play
The released app’s gameplay works offline and does not depend on an account or game server. Expo Go QR loading during development is separate from the released app’s functionality.
Local saves
Save data, high scores, settings, daily challenges, achievements, and compendium progress remain on the device. Uninstalling the app removes its local data from that device. System backups may be handled by Apple according to the user’s settings.
Daily Challenge
The Daily Challenge uses the device’s local date to generate a fixed terrain, weather, event, and dice sequence for that day. It can be replayed on the same day; a new date produces a new challenge.
When reporting an issue, include
- iPhone model
- iOS version
- App version
- Affected screen
- Steps to reproduce
- A screenshot or screen recording, if available
Do not email passwords, identity documents, payment card details, or other sensitive information.